Pricing

The total cost of your order is the price of the products ordered (including VAT) plus any applicable delivery charges. Tullys Sewing Machines has no control or liability over these rates.

Credit Card Security

Tullys Sewing Machines make the security of your order information and personal details (including your credit or debit card) a high priority. All your credit card numbers are encrypted using 128 bit encryption and transferred securely to a third-party payment gateway that processes your payment on behalf of your bank or credit card company. Tullys Sewing Machines does not store any credit card information. For added re-assurance please look out for the closed padlock symbol at the bottom of your browser window; this indicates that the website is in secure mode.

Cancellations

Any order placed may be cancelled within 24 hours by email or telephone and a refund given.

If an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a replacement or refund.

We will exchange or refund any item you are not happy with as long as the goods are returned in original condition and in their original packaging within seven days of receipt. If you return an item please ask for proof of postage from your post office. Delivery charge and return postage will only be refunded if the item is faulty. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.

Privacy Policy

Tullys Sewing Machines will not disclose your information to third parties other than for goods delivery purposes. Data collected by this site is only used to take and fulfil your order. Data may also be collected for future email marketing (subject to you opting into such marketing campaigns).

If you have any concerns about our privacy policy please contact us.

Delivery

Please note that delivery charges are UK MAINLAND ONLY. Any order for any products that are to be delivered to the Scottish Highlands or any surrounding Islands such as Isle of Man, etc must be authorised by calling a member of our store on 0191 565 7995